Need help with an order, product, return, delivery, or technical issue?
Our Customer Support team is here to help.
Customer Support
Email: support@thegoodprepper.org
Phone: [ADD CUSTOMER SERVICE PHONE]
When contacting us about an existing order, please include your order number whenever possible.
Returns and Refunds
Before returning any product, please review our:
[LINK: Refund & Return Policy]
Do not send a product to our corporate address or an address from an old shipping label without first receiving return authorization.
For ArkShield 3000 returns:
[LINK: ArkShield 3000 Refund & Return Policy]
Technical Support
If you are contacting us about a power product, water-filtration product, or another technical product, please include:
-
Product name;
-
Order number;
-
Serial number, if applicable;
-
Description of the issue; and
-
Photos or video where helpful.
Business Mailing Address
The Good Prepper Inc.
1910 Thomes Avenue
Cheyenne, WY 82001
United States
Please note: This is our business mailing address and should not be used as a return address unless Customer Support specifically instructs you to send a return there.
Send Us a Message
[KEEP EXISTING SHOPIFY CONTACT FORM HERE]
