Last Updated: August 2026
This Shipping Policy applies to physical products purchased through offer.thegoodprepper.org.
Digital products, e-books, downloadable manuals, and other electronically delivered products do not require physical shipping.
Where We Ship
Unless a product page expressly states otherwise, physical products sold through The Good Prepper Shopify Store are currently shipped within the 48 contiguous United States.
We do not currently offer standard physical-product shipping to:
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Alaska;
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Hawaii;
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U.S. territories; or
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International destinations,
unless availability for that destination is expressly stated during checkout or on the applicable product page.
Shipping availability may vary by product because of product size, weight, carrier limitations, food-related restrictions, lithium-battery requirements, or other transportation requirements.
The shipping restrictions shown on the individual product page control.
PO Boxes
Many products require delivery to a physical street address and cannot be shipped to a PO Box.
Large products, food shipments, battery-powered equipment, water systems, or carrier-specific shipments may require a physical address.
Please review the applicable product page before ordering.
Processing Time
Unless otherwise stated on the applicable product page, physical orders are generally processed within up to 5 business days after payment has been successfully completed.
Business days do not include weekends or U.S. federal holidays.
High-volume periods, severe weather, carrier disruptions, product availability, fraud-prevention review, or large/specialty products may require additional processing time.
If a material delay affects your order, we will make reasonable efforts to notify you.
Estimated Delivery
After shipment, standard delivery is generally estimated at approximately 5–10 business days, depending on the product, destination, carrier, and fulfillment location.
These are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
A product page may provide a different estimated timeline.
Carriers
Depending on the order, destination, and fulfillment location, we may use carriers including USPS, UPS, FedEx, or other qualified transportation providers.
The carrier selected may differ from the carrier associated with another order or product.
Multiple Packages and Split Shipments
Orders containing multiple products or bundles may arrive in more than one package.
Products may be stored at different fulfillment facilities or may require different carriers because of their size, weight, or transportation classification.
As a result:
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Packages may arrive on different days;
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You may receive more than one tracking number; and
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One part of an order may arrive before another.
A split shipment does not necessarily mean an item is missing.
Tracking
When tracking information is available, it will generally be sent to the email address associated with your order.
Tracking activity may take time to appear after a shipping label is created.
If you have not received expected tracking information, contact support@thegoodprepper.org.
Shipping Rates
Applicable shipping charges, if any, are shown before you complete your purchase.
Some products or promotions may qualify for free shipping.
Free-shipping offers apply only under the conditions stated with the applicable product or promotion.
Large Power Products and Lithium Batteries
Products containing lithium or LiFePO₄ batteries, including the ArkShield 3000, may be subject to special carrier, packaging, routing, and transportation requirements.
These products may not qualify for every shipping method or destination.
Do not attempt to return lithium-battery equipment without first contacting Customer Support.
Address Accuracy
You are responsible for providing a complete and accurate delivery address.
Please review your shipping information carefully before completing your order.
If you discover an address error, contact us immediately.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes after an order has entered processing or has shipped.
Additional charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted.
Delivery and Missing Packages
If tracking shows a package as delivered but you cannot locate it, please:
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Check the delivery area and surrounding property;
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Check with household members, neighbors, building staff, or mailrooms where appropriate;
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Review the carrier's tracking information; and
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Contact the carrier and The Good Prepper Customer Support if the package is still missing.
We will assist with reasonable carrier investigations where appropriate.
Shipping Damage
If your package arrives visibly damaged, photograph the shipping carton and product and retain all packaging materials.
Contact support@thegoodprepper.org promptly.
Do not discard damaged products or packaging until Customer Support provides instructions.
Refused and Undeliverable Shipments
Please do not refuse delivery simply because you wish to return an order.
Refused shipments, incorrect addresses, or undeliverable shipments may result in additional carrier and return transportation charges.
Products containing large lithium batteries may involve substantial additional handling requirements.
Digital Products
E-books, downloadable manuals, PDFs, reports, and other digital products are delivered electronically and do not incur physical shipping charges unless the offer also includes a physical product.
Returns
Shipping an item back to us requires authorization.
Please review our:
ArkShield customers should also review:
ArkShield 3000 Refund & Return Policy
Contact
The Good Prepper Inc.
Email: support@thegoodprepper.org