Last Updated: August 2026
The Good Prepper sells a range of products with different support and warranty requirements.
This page explains how to request assistance if a product appears to be defective or is not functioning as intended.
Return Guarantees and Warranties Are Different
A money-back or return guarantee allows an eligible customer to return a product under the terms of the applicable Refund & Return Policy.
A product warranty concerns defects or failures covered by the applicable written warranty.
A product's return period and its warranty period are not necessarily the same.
Product-Specific Warranty Coverage
If a product includes a limited warranty, the applicable warranty period, coverage, exclusions, and remedies will be stated on:
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The applicable product page;
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A product-specific warranty page;
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The product manual; or
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Documentation supplied with the product.
Those product-specific warranty terms control.
This general page does not create a warranty where one has not otherwise been expressly provided.
Requesting Technical Support
If an electrical, power, water-filtration, or other technical product is not operating correctly, please contact Customer Support before returning it.
We may request information including:
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Order number;
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Product name;
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Serial number;
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Description of the issue;
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Photos;
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Video;
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Error codes or display messages; and
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Information about installation or use.
Reasonable troubleshooting may be required before a product is approved for replacement or return.
Possible Resolutions
Depending on the product and issue, an appropriate resolution may include:
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Troubleshooting assistance;
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Replacement of an affected component;
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Replacement of an accessory;
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Product replacement;
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Other technical support; or
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A refund where appropriate under the applicable terms.
Misuse and Improper Maintenance
Warranty coverage generally does not include damage resulting from conditions excluded by the applicable written warranty, which may include misuse, unauthorized repair or modification, improper installation, improper storage, neglect, accidents, or failure to follow required maintenance and operating instructions.
Please follow the user manual supplied with your product.
ArkShield 3000
ArkShield customers must contact Customer Support before attempting to return or ship the generator.
Because the ArkShield contains a high-capacity LiFePO₄ battery, special transportation requirements may apply.
For returns during the Shopify 30-day return period, review:
ArkShield 3000 Refund & Return Policy
For technical problems, contact:
Shipping Damage Is Not the Same as Warranty Service
If an item arrives damaged, please report the damage promptly and keep the shipping carton, shipping label, and internal packaging.
Transit damage will be handled as a delivery claim rather than ordinary product wear or a change-of-mind return.
Contact Support
Email: support@thegoodprepper.org